Common Questions
Do I need a referral from A HEALTHCARE PROFESSIONAL?
Yes, a formal referral from your GP or another specialist is required to ensure coordinated clinical care and is often necessary for health insurance coverage of the consultation and procedure.
What is the process if covered by ACC?
For those with injury coverage through ACC, a personal claim number will be assigned to your case. ACC generally funds both your preliminary and following specialist appointments, alongside most required medical tests. Should surgical intervention be necessary, our team handles the funding application on your behalf. The review period typically lasts up to 6 weeks, with ACC sending notification of their decision directly to you. Once approved, we can arrange your surgery date; this authorization remains valid for one year.
Do I need to stop any medications prior to surgery?
Please discuss your current medications with Dr. Fisk, your anesthetist, and your GP to determine which should be paused before your procedure. Generally, if you are prescribed blood-thinning agents like warfarin or anti-inflammatories that may increase bleeding risks, you will likely be advised to stop these seven days prior to surgery to ensure your safe recovery.
Can I eat before surgery?
No — 6 hours fasting is required. Our clinic will advise you on your scheduled arrival time and a strict 'nil by mouth' window. This means you must consume ABSOLUTELY NOTHING after the set time. Avoid chewing gum, as it triggers gastric juice production, which can complicate your anesthesia and surgical safety.
What should I expect during my first consultation?
During your initial visit, Dr. Fisk will perform a physical examination of your hand or wrist and review any existing imaging. We will discuss your symptoms, lifestyle needs, and potential treatment pathways to set clear recovery expectations.
What happens if ACC declines my application for surgery?
Should this occur, ACC covers a follow-up consultation with your surgeon to review the decision and discuss next steps. Your options include appealing the outcome via instructions in your letter, utilizing private medical insurance with a cost estimate from our team, or self-funding the procedure. Alternatively, we can facilitate a referral to the public health system for your care. We remain committed to helping you find the best pathway forward for your recovery and well-being.
What if I have private insurance?
Our team provides a detailed cost estimate for your operation.Give this document to your provider for pre-authorisation. Your specific plan determines if clinical fees are fully or partially covered. Post-surgery, you will get billing statements from the surgeon, anaesthetist, hand therapy clinic, and facility. Forward these to your insurance company so they can process the payments for each medical professional.
What if I need a medical certificate?
If you need a medical certificate for work or ACC, please inform us and we will provide one during your clinical consultation or prior to discharge from hospital.
